Office printing is an integral part of almost every business, and your printing equipment needs to be properly maintained and serviced in order to function reliably. When you buy or lease your equipment, including digital copiers or multi-function printers (MFP's), your service provider will have you sign a lease and/or service agreement for a specified period of time, outlining the terms of your agreement including the cost, warranty and how you will be charged. When it comes to supplies or consumables, what you don't know can hurt you, as there is a vast difference between original equipment manufacturer, or OEM supplies, and aftermarket supplies.
Read the Fine Print
The terms of your service and maintenance agreement should be clear and easy to understand, if they're not, be sure to clarify any areas of concern. The rate at which you'll be charged will be on a cost per copy (CPC) basis, according to the type of equipment you have, such as:
- A black and white CPC agreement for a monochrome only MFP.
- A black and white and color CPC agreement with a black and white and color MFP.
Additional points to cover include:
- Supplies - Determine whether you will receive OEM supplies, or knockoffs.
- Conditions of Your Warranty - Identify whether one is included, and the length and terms that go with it.
- End of Contract Conditions - Find out what will happen to your equipment at the end of your lease.
Why OEM Supplies Are Better
Risks abound with knockoff supplies, including:
- Increased downtime. Aftermarket supplies can place undue stress on other parts, resulting in breakdowns.
- Poor quality. Dirty or low quality copies can result from substandard supplies.
- Frequent service calls. Breakdowns or increased wear and tear means more calls for service, and equipment that is out of commission.
- Employee frustration. Having to reprint poor quality copies, fiddling with a machine to get it to work, or finding a printer in need of repair leads to frustrated employees and a decrease in efficiency.
- Warranty issues. Failure to use OEM supplies may render your warranty null and void, leaving you with no recourse for damages.
Before you put your name on the dotted line, read the terms of your agreement carefully. Ask the question early as to what will be included in the agreement you are signing, OEM supplies or aftermarket, knockoff alternatives. Contact us for more information.
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