When you purchase a brand new car from a dealership, you have two basic options when it comes to servicing it: you can have it serviced by the dealership or you can take it to an independent garage for repairs.
While dealerships are notorious for charging a premium price for onsite servicing, you can feel good knowing that only OEM parts will be used. Alternatively, when you opt to have your vehicle serviced by an independent garage, the quality of the parts used to make the repairs can be questionable.
The servicing options for your photocopier or MFP are not as flexible as you generally will have the machine serviced by whoever leased it or sold it to you. This is why it's so important for you to select a reputable vender on the front end.
Unfortunately, few businesses ask about the types of parts that are being used to service their equipment and focus more on the service cost per impression. Some venders are able to offer very competitive pricing for their service and this aggressive pricing is typically because they are using aftermarket parts, which can cost anywhere from 20 to 40 percent less than OEM parts.
What are the risks of using aftermarket parts versus OEM parts?
Is the cost savings worth it to use aftermarket parts to make repairs? The biggest risk that businesses take when choosing this option is that the non-original manufactured parts will void any type of warranty if one is offered.
As a prudent business owner, you should always ask up front if the parts that will be used to service your equipment are OEM or aftermarket. Have the vender show you where this is specified in the maintenance contract and have a clear understanding of the terms and conditions before signing it.
Understand the terms of your warranty.
Assuming that you will want a photocopier or MFP that is under warranty, make sure that you understand the terms of your warranty and how it will work in conjunction with the parts that are used to service your machine. In some cases, aftermarket parts are not covered by the warranty. Most warranties in the industry tend to operate on an annual basis, so it's recommended that you know what the term of the warranty is up front and what it entails.
Having a clear understanding of your warranty and which parts will be used to service your machine can help to avoid any unwanted surprises down the road.
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