When you purchase multifunction devices, like multifunction printers, it’s essential that you carefully consider your options. Remember that unlike a lease, the decision to purchase is permanent and you’ll have less flexibility to upgrade or downgrade based on what you actually need. Whether you’re a non-profit who simply needs a printer that will get the job done for the most affordable price, or a company that’s looking at multifunction printers to perform heavy-duty work on a daily basis, there are three basic questions that should be asked and answered before you make a final purchase decision.
1. What is your return policy? It’s unlikely you’ll come across a company who doesn’t have some kind of satisfaction guarantee, or return policy on their product. However, the terms and conditions can vary from company to company and product to product. In some cases you may have a certain number of days to return multifunction printers for a full refund, in others you may have to keep the original packaging. Make sure you understand what’s expected before you make the purchase.
2. Who will be servicing my account? Research has shown that much of your relationship when using multifunction printers is likely to be with a service technician. Initially you’ll work with a sales rep, but that relationship will likely end once you’ve signed on the dotted line. As a result, it’s important to find out who will be servicing your account on a regular basis, and to get details about their background. Proper maintenance is a necessity if you want your new system to last and have maximum uptime, and the right service technician can make all the difference.
3. How will multifunction printers be open to future technology? When you make your purchase, you want to ensure that you’re taking advantage of the latest technology available – and that it’s upgradeable to be compatible with future technology. Current options include features like Apple’s Air Print, which allows users to print from their mobile devices, and remote control panel access, which gives IT personnel the ability to monitor the printer remotely.
Asking these three questions of the company you will be working with can ensure a seamless transition to a new machine and will help you get the best overall value for your money. The more informed your decision is, the better your chances of choosing the best MFP device for your needs.
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